JAMES NORRIS
PRESIDENT
James has an extensive background in Canadian immigration that dates back to 1975 when he joined the Canadian Diplomatic Service. He was trained by the Canadian government in all aspects of immigration processing, including the issuance of visas and the application of Canadian immigration rules and regulations. He worked in Canadian visa offices in India, the Republic of the Philippines, the United Kingdom and the USA. In 1982, Mr. Norris returned to Canada to open his private practice of immigration advice and services. In a span of over 50 years, he has helped countless families achieve their dream of immigrating to Canada.
CAROLINE ZHANG
IMMIGRATION CONSULTANT (RCIC-IRB)
Caroline joined the firm in 2019 and specializes in complex immigration matters, including cases involving previous refusals, procedural fairness letters, inadmissibility concerns, and immigration appeals. She works closely with clients to identify weaknesses in prior applications, address officer concerns directly, and rebuild submissions with clarity and persuasive, well-structured documentation. She holds a Master’s degree in Global Business from the University of Victoria and a Diploma in Immigration and Citizenship Law from Queen’s University. Caroline is committed to delivering professional, transparent guidance to clients around the world.